Confirmation And Payment

The goods will be sent into the production system once you confirm the specifications of the products and have made a successful payment. Once you are okay with the products we have produced, we will immediately contact the global courier service of choice.

Since we have a strong management policy and we make sure all of the product lines are well-stocked, you can rest assured that our delivery time/availability is unmatched amongst online hair extensions retailers.

For order processing time: 

For products that are in stock, it takes only 1-2 days for the products to be prepared for shipping after you have placed the order. 

For custom and made-to-order products, you should contact our sales agent to get the right production time estimation.

For Delivery time:

The time it takes for your order to reach your door depends on where you are in the world. An order will take 3-5 days to reach your shipping address. Talk to our sales agent to get an accurate estimated delivery time. Meanwhile, here is a table for quick reference.

Payment method 

You can easily pay us through all the popular forms of payment methods. We have a variety of options for you to choose from. You can use PayPal, Money Gram, Western Union, Bank Transfer, Visa, or Mastercard cards to pay us. We always take all the necessary steps to make sure that the payment and personal information are safe and secure. 

Shipping Agents

Sky Hair works with a variety of shipping agents. The most popular courier service like DHL, FedEx, Cedex, UPS, EMS is available based on your region. You will receive a confirmation from our sales agent once your order is ready to be shipped.

The shipping price will also be informed to you based on your choice of shipping agents and delivery time.

Misc Info you may need to know:

Billing address:

The billing address and your contact information need to be the same as the one shown on your bank statement. If you give us the wrong information, this could result in a two-business-day delay for further processing delay.

Transactions may be unsuccessful if the information you entered does not align with the data that the credit card provider has on their database.

We also require the billing address of your PayPal account to match with the shipping address that you provide. The goods will only be sent if your PayPal account matches this requirement.

Working Schedule:

Our office operates from Monday to Saturday. We remain off on Sunday and other Vietnamese Holidays.

This will mean that your order can only be sent off during business hours these days. You can expect hair shipping to happen during these hours.

Shipping Address:

We do not accept P.O. boxes as shipping addresses. This is why we always recommend our customers put down the correct house number, streets, zip code, city, county, state, country so we can fulfill their express shipping request.

We will not be responsible for packages that become lost or sent to the wrong address due to buyers providing incorrect addresses. Please double-check your address so that the package will not become lost in the process.

What items are eligible for our return policy?

• SKY HAIR always want to assure that our customers received the best products for their needs. This is why our bundles, frontals, closures, and wigs have to go through intensive QC processes to reach you.
• If you are not completely satisfied with our products and the claims are valid, the products will be sent back to us for a full refund. Only items that are untouched and unused will be eligible to be returned and can receive a refund. This means that we cannot accept returns or exchanges on hair extensions and wigs that have been used/applied or washed.
• The hair shall not be altered in any way. If the hair has been cut, colored, or installed, we will not be able to process your refund. This also applies to the lace of our product lines. If the lace has been cut or altered, we can not process the refund.
• The timeframe for you to claim a return/exchange will be 15 days after you have received the products. Please contact us within 15 days after you have received your order. 

Who will pay for additional shipping costs?

• All of the additional hair shipping costs that occurred when the customer requested a refund will be paid by the customer.

How will the refund process work?

• Based on what the return claims are, we may require you to send picture proof to further clarify the problems and to assess the situation. 
• SKY HAIR offers maintenance products free of charge if we found out that the issue can be resolved through the use of maintenance products.
• In case the issue can not be resolved through product use, we will require you to send the hair back to us. Once we got the products at our office. We will determine if your purchase can be refunded or exchanged.